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Frequently Asked Questions - Live Life Well Incentive

The below applies to the Incentive period that runs from November 1, 2019 - October 31, 2020. 

General Incentive Questions

Q: Why does the State Plan offer an incentive?
A:  The Health Care & Benefits Division is dedicated to offering and administering competitive and comprehensive benefits for Plan Members (employees, retirees, legislators, and their families) in a cost-effective manner. Not only does an incentive of this nature provide cost-effective benefit options, but it also encourages Plan Members to take an active interest in maintaining and improving their health. In the long term, active engagement in health and wellness results in more productive employees and saves the employee and the State Plan money by reducing the amount of emergency/catastrophic care claims. For example, it is much less expensive for a Plan Member to manage high cholesterol with an inexpensive prescription than to end up in the cardiac ICU after an unexpected heart attack. 

Q: Who is eligible to participate in the Incentive Program?
A: Plan Members (employees, retirees, legislators, COBRA participants, and their spouses/domestic partners covered by the State Plan) are eligible.  Plan Members enrolled on State Plan coverage may earn an incentive to be applied towards contributions for 2021 by completing Live Life Well Activities in 2020. Based on federal agency guidance, dependent children are not eligible to earn an incentive, but may still participate in Live Life Well Activities.
 

Q: What do I need to do to earn the $30 incentive in 2021?
A: You must complete ALL THREE of the Activities in order to earn ANY incentive. 1) Complete a State-sponsored health screening; 2) self-report that you are nicotine free or have completed an alternative as required (see Nicotine Free section); and 3) self-report that you have completed at least one Next Step eligible Activity.  Visit www.myactivehealth.com/som to self-report. See the following question for applicable timelines. 

Q: What is the timeline for completing activities to earn a Live Life Well Incentive?
A: All Activities must be completed between November 1, 2019 and October 31, 2020.  October 31, 2020 is the last day to complete and self-report all Activities.  Make sure you schedule your State-sponsored health screening appointment and complete your screening early in the year.  Screening appointments near the end of the year are typically full and waiting may result in no appointments being available.  

To verify if you are receiving the incentive for 2020, review your benefit contributions in the Health Care & Benefits Division’s benefits enrollment system at www.benefits.mt.gov.   

Log into benefits.mt.gov by clicking on the green “Existing Member Benefit Changes” button and login to the system. If you have not accessed the system and you are a first-time user you will need to register and create a user name and password.  If you are accessing the system via the State of Montana network, you will automatically enter the system without a user name or password.

Click the drop-down arrow next to your name located in the upper right corner and select Open Enrollment Benefit Summary

The election information section will show the plans, dependent(s) covered and bi-weekly (for employees) and monthly (for retirees) contributions for 2020.  The Live Life Well Incentive (if earned) is displayed under the Medical section. The incentive shown reflects the bi-weekly incentive (for active employees) and monthly incentive (for retirees).

Q:  When will I receive my incentive?
A:   The incentive will be applied towards your first required benefit contribution in January.  The incentive will be applied toward each month’s required benefit contribution for the Plan Year FOLLOWING the year that you earned the incentive.  So, if you earned the incentive in 2019, then you will receive the incentive off each month’s required contribution in 2020.  Active employees will see the incentive applied toward the benefit contributions withheld from their bi-weekly paychecks and retirees will see the incentive applied towards their monthly contributions.

Q:  When does my incentive expire?
A:  The incentive will be applied to all monthly contributions required for the Plan Year (January through December), and will expire the last day in December.

Q:  I’m a retiree.  How does this incentive apply to me?
A:  This incentive works the same for retirees as it does for active employees. Since retirees are not eligible for the employer contribution (State Share) and they are required to pay the full monthly contribution, they will see a reduction in the amount they pay each month.

Q: My spouse is or I am covered by Medicare.  How does this affect the incentive and access to State-sponsored health screenings and other incentive activities?
A:  Retirees covered by Medicare are eligible to participate in the Incentive Program. If you and/or your spouse/domestic partner are covered by Medicare and the State Plan, the incentive applies the same as described in the rest of this section with one difference, Medicare retirees may ONLY access the health centers operated by CareHere for State-sponsored health screenings and immunizations. Medicare retirees must see their regular doctor for routine physical exams and all other medical needs.  Medicare retirees have many no-cost options for health coaching and Next Step Activities outside of the Montana Health Centers. Visit http://benefits.mt.gov/nextstep for more information.

Q: I have a dependent over 18 on the plan.  Are they eligible?
A: Based on federal agency guidance, dependent children are not eligible to earn an incentive.  Dependents are not eligible to participate in the Incentive Program, but do have access to all applicable benefits, including a State-sponsored health screening, wellness programs, health coaching, etc. 

Q: How does being pregnant affect my participation in the Incentive Program? 
A: We want pregnant women to participate, if the program is right for them!  Some pregnant women find some lab results (not all) are different during pregnancy.  Make sure to follow up with your provider about your results, which may be completely normal given your condition. We highly recommend all pregnant women on our plan participate in the Allegiance Maternity Management program.  This program is designed to help you and your baby stay healthy during your pregnancy and is an eligible Next Step activity to help you earn the Live Life Well Incentive!  Click here for more information about Prenatal Benefits available to you including the Allegiance Maternity Management Program.  If there is a medical reason you cannot complete a State-sponsored health screening, then an exception may be available to you.  Please contact HCBD for more information.

Q: I’m Joint Core.  How does this incentive apply to me?
A:  Covered Plan Members (employees, retirees, legislators, COBRA participants, and their spouses/domestic partners covered by the State Plan) may earn a Live Life Well Incentive. Based on federal agency guidance, dependent children, regardless of their age, are not eligible to earn an Incentive.  Dependent children may still participate in Live Life Well activities, but the activities will not count toward an incentive. That means the maximum possible incentive for a joint core family is $60 ($30 for the primary Plan Member and up to $30 for the spouse/domestic partner).

Q: I am newly hired/was re-hired during the Plan Year.  How does the incentive program apply to me?

A: If you are hired prior to September 1, 2020 the incentive program applies the same for you as for every other eligible Plan Member.  If you are hired between September 1, 2020 and October 31, 2020, you will need to follow the enrollment process outlined in your new hire packet and enroll in benefits as soon as possible.  You must complete a State-sponsored health screening by October 31 and you will not show up in the CareHere (Montana Health Center) system until you complete your benefits enrollment.  You will be able to schedule a State-sponsored health screening appointment within a day or two after completing your online enrollment.  Please note there is no guarantee that an appointment will be available.  Health screening schedules are often completely filled in September and October.

In addition, if you are hired between September 1, 2020 and October 31, 2020, you will also be required to self-report that you are nicotine free or have completed an alternative as required (see Nicotine Free section) and self-report that you have completed at least one Next Step eligible Activity.  To self-report Activities, visit www.myactivehealth.com/som, you will need to make an account using your personal information exactly as it appears on your Allegiance ID card.  If you are unable to set-up an account and self-report your Activities (which may happen due to the short time-frame for enrollment information to be shared with Allegiance and MyActiveHealth), contact HCBD right away for an alternative self-reporting method.

If you do not complete your online benefits enrollment, log in to the CareHere system, make a health screening appointment, complete a State-sponsored health screening, self-report that you are nicotine free or have completed an alternative, and self-reported completion of at least one Next Step eligible Activity by October 31, 2020, you will not be eligible to earn the incentive for the 2021 Plan Year.  Please preview the requirements and be ready to participate in the Incentive Program the following incentive year.

Q:  What happens if I terminate employment or retire from the State of Montana?
A:  When a Plan Member terminates their benefits (for whatever reason) the incentive ends (unless the member is re-hired by the State in the same Plan Year). There is no cash reimbursement for the incentive for any remaining months in the Plan Year. If a person retires but continues their coverage under the State Plan, the incentive will continue to apply to their retiree benefits.

Q: What happens if I terminate employment with the State of Montana and elect to continue State Plan coverage under COBRA?  Will the incentive apply to COBRA contributions?
A: The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives employees and their families who lose their health benefits the right to choose to continue group health benefits for limited periods of time under certain circumstances or life events. The incentive will apply toward the required COBRA medical contributions for Plan Members who have elected to continue State Plan coverage as a COBRA participant. 

Q: I terminated my position with the State of Montana, but now I have returned in another position or with another agency.  Will I still get my incentive?
A:  Yes, the incentive will still apply if an employee terminates and then re-enrolls in the State Plan, during the same Plan Year. The incentive will automatically be applied upon your re-enrollment on the State Plan, however you can contact the Health Care & Benefits Division at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; or benefitsquestions@mt.gov if you have any questions.

Q: My eligible spouse/domestic partner completed incentive activities in the previous Plan Year, but is no longer covered under my plan.  Will I receive their incentive?
A:  If your spouse/domestic partner completed incentive activities in 2019, but is no longer on your plan in 2020, you will lose the incentive they earned as of the date their State Plan coverage was terminated. 

Q: Is my incentive transferable to another policy?
A:  The incentive you earn will follow you in the event you are enrolled on another State Plan.  For example, if you are covered as a spouse under a policy and then you become a State of Montana employee and now have coverage under your own policy.  The transfer of the incentive will happen automatically upon your enrollment on the other policy, however you can contact the Health Care & Benefits Division at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; or benefitsquestions@mt.gov if you have any questions. 

Q: May I receive my incentive in cash?
A:  No, the incentive will be subtracted from the required monthly contributions for your enrollment in State Plan coverage and is not available in cash.

Q: I need an exception or accommodation to participate in the Incentive Program.  What should I do?
A:  The State Plan offers the incentive program to all plan members and their enrolled spouse/domestic partner.  If you think you may be unable to meet a standard of the incentive program, you may qualify for an alternative program or different means to earn the incentive. You must contact the Health Care & Benefits Division (HCBD) as soon as possible at (800) 287-8266, TTY (406) 444-1421, or email benefitsquestions@mt.gov.  We will work with you (and if you wish, your doctor) to design a program with the same incentive that is right for you. 

We will maintain the privacy of your personally identifiable health information. Medical information that personally identifies you and that is provided through the incentive program will not be used to make decisions regarding your employment. Your health information shall only be disclosed to carry out specific activities related to the incentive program (such as responding to your request for a reasonable accommodation). You will not be asked or required to waive the confidentiality of your health information to participate or to receive an incentive. Anyone who receives your information for purposes of providing you services through the incentive program will abide by the same confidentiality requirements.

We securely maintain all electronically stored medical information we obtain through the incentive program, and will take appropriate precautions to avoid a data breach. If a data breach does occur involving information you provided to us for the incentive program, we will notify you immediately. A copy of the Plan’s privacy notice is available on the HCBD website or by going to http://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf.   

State-sponsored Health Screening Questions

Q:  How do I sign up for a State-sponsored health screening?
A: Visit our website at http://healthcenter.mt.gov/Health-Screenings to learn how to make an appointment.

Q: How do I get my State-sponsored health screening if I don’t live near a Montana Health Center?
A: The Montana Health Centers have a traveling team of phlebotomists who will perform off-site health screenings in many Montana cities and towns. Visit http://healthcenter.mt.gov/Health-Screenings to see a schedule of off-site State-sponsored health screenings near you. 

Q: How should I prepare for my health screening?
A: Appointments are required, so make your health screening appointment first.  Health screening appointments take about 20 minutes.  If you need to add additional labs, be sure to get the prescription/doctor’s orders for those (see the next two questions) and bring them with you to your screening.  Be sure to fast for 8-12 hours prior to your screening appointment.  No food or drink other than plain water or plain black coffee.  Be sure to drink plenty of plain water so you are well-hydrated. After you’ve checked in for your health screening appointment, screening staff will do a height, weight, and blood pressure measurement.  You may request a waist circumference measurement if you like, it is not required.  Screening staff will also draw your blood.    

If you cannot attend your scheduled appointment for any reason, please be courteous and cancel your appointment as soon as you know you can’t make it.  Please do not schedule multiple appointments.

Q: What labs and vitals are included?
A: Lab tests included in every State-sponsored health screening are: Lipid Profile, Complete Metabolic Panel (CMP), and Complete Blood Count (CBC).  A State-sponsored health screening does NOT include a nicotine (cotinine) test, nicotine status must be self-reported as part of earning the Live Life Well Incentive.  A health screening visit also includes a height and weight measurement, waist circumference (upon a member’s request), and a blood pressure reading. 

Q: Can I have additional lab tests performed at the same time my State-sponsored screening is completed?
A: Only if you bring a prescription/doctors order with you to your screening appointment. 

At off-site health screening events (i.e. events that take place outside of a health center) there are three additional tests that may be performed IF you bring a prescription/doctors order with you to your screening: an HbA1c; a PSA; and/or a thyroid test. No other tests are available at the off-site health screening events even with a prescription. 

At the health centers, most additional lab tests can be combined with a health screening IF you bring a prescription/doctors order with you to your screening. 

Q: How do I access my State-sponsored screening results?

A: You can receive your State-sponsored screening results online or as a paper copy mailed to you.  All members are automatically defaulted to receive ONLY an online copy.  You can modify your preferences for receiving lab test results by logging into www.carehere.com, and click on “Contact Update.”  Scroll to the bottom and select your preference under “Lab Report Delivery Preference.”

You can access online results within 2-3 days following your lab draw by following these instructions.  To find the results of all the tests completed at the health screening online, log in to www.carehere.com, click on “Reports,” “Labs and Vitals - Physicians View,” select the appropriate date range and click “Run Report.”  There are several sections – be sure to continue scrolling through all the way to the bottom.    

If you do not receive your results as requested and would like a printed report, please contact the Health Center by calling (855) 200-6822.

Q:  I had an appointment and completed my yearly check-up/labs with my primary care doctor.  Will this count as the required State-sponsored health screening?
A:  No, you must attend one of the State-sponsored health screenings offered by the Montana Health Centers to be eligible for the incentive. This is required as there is currently no way for the State Plan to keep track of individual members getting health screenings at locations other than the Montana Health Centers.

Additionally, the same services received at your doctor’s office are more expensive for you and more expensive for the State Plan, which impacts us all financially. We recommend all members follow-up with their health care provider after completing a State-sponsored health screening by taking the results to a regular doctor’s appointment so that labs do not need to be repeated, thus avoiding incurring additional expenses for yourself and the State Plan.

Lastly, State-sponsored health screenings provide a valuable way for members to manage their own health, by putting the same health information in their hands year after year.  This provides an excellent way to establish baselines and follow trends in their personal health and build positive relationships with their health care providers.

Q: I am pregnant.  Should I fast for my labs?
A: Some pregnant women should not fast for 10 hours, even if most of those hours are spent sleeping.  Consult with your provider for any concerns you may have, and follow their advice.  If you choose to attend a State-sponsored health screening without fasting, make sure you notify the phlebotomist that you are pregnant and have chosen not to fast.  If there is a medical reason you cannot complete a State-sponsored health screening, then an exception may be available to you.  Please contact HCBD for more information.

Q: How is the information gathered during this process used?
A. Any personal health information gathered during the Incentive Program is protected by and will be treated consistent with the HIPAA Privacy and Security Rules.  A copy of the Plan’s privacy notice is available upon request by calling (800) 287-8266, TTY (406) 444-1421, or on the HCBD website at http://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf

Q: How is the health assessment questionnaire different from the health screening?
A: The health assessment questionnaire is often confused with the health screening, but it is not the same thing.  A health screening is a blood draw and vitals check, as described previously in this document.  A health assessment questionnaire is a series of questions about your health.  Completion of a questionnaire is not required for 2020, but is still available and highly recommended. The health assessment questionnaire is an integral part of using the MyActiveHealth portal, which is also where you will check the status of your incentive activities.  You can access the portal at www.myactivehealth.com/som.

Nicotine Free Questions

Q: What constitutes nicotine free?
A: You must self-report if you are nicotine free or have completed one of the two alternatives (complete a nicotine cessation program or have a nicotine counseling session with your primary care provider) between November 1, 2019 and October 31, 2020 at www.myactivehealth.com/som.  Log in and click on “Rewards,” and then “Work On It” under the Nicotine Free section.   

Q: Where can I complete a nicotine cessation program?
A: Visit benefits.mt.gov under the “Live Life Well” pull-down menu, and then under “Wellness Programs,” or go directly to http://benefits.mt.gov/NicotineCessation.

Q: What is a nicotine education session?
A: A nicotine education session is an appointment with your primary care provider specifically for the purpose of discussing your nicotine status.  If you schedule an appointment expressly for this purpose at a participating provider, there is no additional out-of-pocket cost for this appointment if you see a participating provider.

Q: What happened to the nicotine blood test?
A: Each State of Montana Agency has been called upon to reduce expenses wherever possible.  Since there was little difference in the results when our members self-reported their nicotine status in 2015 versus when a blood test was completed in 2016/2017, the State Plan made the decision to eliminate the blood test included with the health screening in order to save State Plan money.

Q: How do I self-report my incentive activities (including nicotine status)?

A:  To qualify for the incentive, you must complete and self-report all 3 Activities by October 31, 2020.

  1. Visit www.myactivehealth.com/som. If you are new to the site, you will need to make an account using your personal information exactly as it appears on your Allegiance ID card.
  2. Click on “Rewards” at the top right of the screen in the white bar to check and report your 2020 Live Life Well Incentive Activities. As of November 1, 2019, if you want to check what you have earned towards an incentive on your benefit contributions that will begin on January 1, 2020, you will need to click on “Past Rewards."  Activities self-reported under My Rewards from November 1, 2019 through October 31, 2020 will count towards an incentive that will begin in 2021.
  3. You must self-report your Nicotine Status by clicking “Work On It” in the Nicotine Free section. You will select EITHER that you are nicotine free, OR enter a date that you have completed an eligible alternative.  Click “Save” at the bottom of the section.
  4. You must self-report completion of an eligible Next Step Activity by clicking “Work On It” in the Next Step Activity section. Then click the box next to the Activity completed and click "Save" at the bottom of the section. Remember you only need to complete ONE Activity.
    • Please note: health coaching presentations, suicide prevention classes, and provider visits (doctor, dentist, physical therapist, eye doctor, etc.) are all grouped into the category labeled "at least two sessions with a provider, health coach and/or eligible presentations."
    • If you are trying to self-report the Governor’s Stay Active Challenge, you will click on the box next to "Stay Active Challenge."
    • If you are self-reporting completion of any of the other challenges (Holiday Challenge, Summer Challenge), click on the box next to "Other Live Life Well Challenges."
  5. Your health screening will be loaded automatically into the MyActiveHealth website.  It takes a month after your State-sponsored health screening is completed for it to appear in the MyActiveHealth system. Once all three Activities are showing as complete you will earn your incentive.
  6. Call MyActiveHealth at (855) 206-1302 for help with your account or using the website.

Q: Can I refuse to self-report my nicotine status/completion of an alternative and still earn the rest of my Live Life Well Incentive?
A: No, along with completing a State-sponsored health screening and self-reporting that you have completed an eligible Next Step Activity, you must self-report if you are nicotine free or have completed an alternative (as described previously) in order to earn the Incentive.

Q: How will my confidential information be shared with HCBD so they may administer my incentive correctly?
A: Any personal health information gathered during the course of the Incentive Program is protected by and will be treated consistent with the HIPAA Privacy and Security Rules.  A copy of the Plan’s privacy notice is available by request by calling (800) 287-8266 or on the HCBD website at http://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf

Next Step Activity Questions

Q: What is a Next Step Activity?
A: There is a list of eligible Next Step Activities available at www.benefits.mt.gov/incentive.  This link includes links to each program so you can explore which one might work for you. 

Q: How do I self-report my incentive activities (including Next Step Activity)?

A:  To qualify for the incentive, you must complete and self-report all 3 Activities by October 31, 2020.

  1. Visit www.myactivehealth.com/som. If you are new to the site, you will need to make an account using your personal information exactly as it appears on your Allegiance ID card.
  2. Click on “Rewards” at the top right of the screen in the white bar to check and report your 2020 Live Life Well Incentive Activities. As of November 1, 2019, if you want to check what you have earned towards an incentive on your benefit contributions that will begin on January 1, 2020, you will need to click on “Past Rewards."  Activities self-reported under My Rewards from November 1, 2019 through October 31, 2020 will count towards an incentive that will begin in 2021.
  3. You must self-report your Nicotine Status by clicking “Work On It” in the Nicotine Free section. You will select EITHER that you are nicotine free, OR enter a date that you have completed an eligible alternative.  Click “Save” at the bottom of the section.
  4. You must self-report completion of an eligible Next Step Activity by clicking “Work On It” in the Next Step Activity section. Then click the box next to the Activity completed and click "Save" at the bottom of the section. Remember you only need to complete ONE Activity.
    • Please note: health coaching presentations, suicide prevention classes, and provider visits (doctor, dentist, physical therapist, eye doctor, etc.) are all grouped into the category labeled "at least two sessions with a provider, health coach and/or eligible presentations."
    • If you are trying to self-report the Governor’s Stay Active Challenge, you will click on the box next to "Stay Active Challenge."
    • If you are self-reporting completion of any of the other challenges (Holiday Challenge, Summer Challenge), click on the box next to "Other Live Life Well Challenges."
  5. Your health screening will be loaded automatically into the MyActiveHealth website.  It takes a month after your State-sponsored health screening is completed for it to appear in the MyActiveHealth system. Once all three Activities are showing as complete you will earn your incentive.
  6. Call MyActiveHealth at (855) 206-1302 for help with your account or using the website.
Next-Step Self-Reporting Instructions with screenshots.  


Q: What proof do I need that I completed a Next Step activity?
A: A random sample of members may be required to provide verification of the activities they self-reported. If you or your spouse/domestic partner is selected for the sample, you must fax, mail or email the requested documentation to HCBD. It is a good idea to gather the information as you complete activities and keep it in case you are selected for verification. For example, obtain and keep the following:

  •  A provider’s note verifying your appointment date for health coaching or a form that shows you have completed a qualifying program; or,
  •  A print out of your completed appointment from CareHere or your provider’s office; or,
  •  Another form of acceptable verification as determined by HCBD.

If verification is asked of you, HCBD will work with you to find acceptable documentation.

Q: What if I have At-risk Levels, but I am already addressing them with my doctor or other activities?
A: Many Plan Members who are already actively engaged in managing their health will find they are already completing a qualifying Next Step Activity.  An example would be a member who has high blood pressure, who goes to see their doctor twice a year for visits related to that issue.  Two visits with a provider is an eligible Next Step Activity. The State Plan wants members to pay attention to their health screening results and choose Next Step Activities that will help them better manage their health and achieve their health goals. 

Q: My State-sponsored health screening results showed I had no At-risk Levels.  What does this mean for me?
A: All members must complete an eligible Next Step Activity to qualify for the Live Life Well Incentive.  If you have no At-risk levels, you may complete ANY of the eligible Next Step Activities.  Choose the one that best fits your needs.  Remember the purpose of the Live Life Well Incentive is to encourage all eligible members to engage in their health both for their benefit and for the benefit of the self-funded State Plan.  When you have no At-risk Levels, the State Plan wants to encourage you to continue to stay engaged and take advantage of the benefits available to you as a Plan Member and keep your risk levels low.

We know the eligible activities do not always fit exactly into what you might already be doing, but even members with no At-Risk levels must earn the incentive by taking action that is eligible for the incentive.  We want members to pay attention to their health screening results and choose Next Step Activities that will help them better manage their health and achieve health goals. 

Q: I completed a nicotine cessation program between November 1, 2018 and October 31, 2019.  Does this count for both a Nicotine Free alternative and Next Step Activity?
A: Yes. Being nicotine free is the single most important thing you can do for your health and nicotine use is one of the largest risks for conditions that increase costs to the self-funded State Plan.  We know it may take many attempts to stop using nicotine and that cessation programs are time- and effort-intensive.  We want to do everything possible to encourage and support members who are ready to stop using nicotine.

Q:  How do I make an appointment with a health coach or enroll in a wellness program?
A:  Contact any of the programs, Allegiance, or CareHere (Montana Health Centers) directly to get connected. If you are near a health center, you may make an appointment with a health center provider to talk about your situation. They will refer you to an appropriate health coach or program. You may also contact the Allegiance Nurse Health Coaching Program, and they can connect you with a health coach or lifestyle management program related to the area with which you would like help.  Click here to find which programs are eligible for a Next Step Activity: http://benefits.mt.gov/nextstep (scroll down). 

Q: I need an exception or accommodation to participate in the Incentive Program.  What should I do?
A: The State Plan offers the incentive program to all plan members and their enrolled spouse/domestic partner.  If you think you may be unable to meet a standard of the incentive program, you may qualify for an alternative program or different means to earn the incentive. You must contact the Health Care & Benefits Division (HCBD) as soon as possible at (800) 287-8266, TTY (406) 444-1421, or email benefitsquestions@mt.gov.  We will work with you (and if you wish, your doctor) to design a program with the same incentive that is right for you. 

We will maintain the privacy of your personally identifiable health information. Medical information that personally identifies you and that is provided through the incentive program will not be used to make decisions regarding your employment. Your health information shall only be disclosed to carry out specific activities related to the incentive program (such as responding to your request for a reasonable accommodation). You will not be asked or required to waive the confidentiality of your health information to participate or to receive an incentive. Anyone who receives your information for purposes of providing you services through the incentive program will abide by the same confidentiality requirements.

We securely maintain all electronically stored medical information we obtain through the incentive program, and will take appropriate precautions to avoid a data breach. If a data breach does occur involving information you provided to us for the incentive program, we will notify you immediately.

A copy of the Plan’s privacy notice is available on the HCBD website or by going to http://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf.   

Q: My question was not answered here or was not answered completely. Who should I contact?
A: For any other questions, please contact the Health Care & Benefits Division at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; or benefitsquestions@mt.gov.