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Frequently Asked Questions - Live Life Well Incentive

General Live Life Well Incentive Questions
 

Q: Why does the State Plan offer the Live Life Well Incentive?
A:  The Health Care & Benefits Division (HCBD) is dedicated to offering and administering competitive and comprehensive benefits for Plan Members (employees, retirees, legislators, and their families) in a cost-effective manner.  The Live Life Well Incentive provides cost-effective benefit options and encourages Plan Members to take an active interest in maintaining and improving their health. In the long term, active engagement in health and wellness results in more productive employees and saves the employee and the State Plan money by reducing the amount of emergency/catastrophic care claims. For example, it is much less expensive for a Plan Member to manage high cholesterol with an inexpensive prescription than to end up in the cardiac ICU after an unexpected heart attack.

Q: Who is eligible to participate in the Live Life Well Incentive Program?
A: Plan Members (employees, retirees, legislators, COBRA participants, and their spouses/domestic partners covered by the State Plan) are eligible.  Plan Members enrolled on State Plan coverage may earn the Live Life Well Incentive to be applied towards contributions for 2022 by completing Live Life Well Activities in 2021. Based on federal agency guidance, dependent children are not eligible to earn an incentive, but may still participate in Live Life Well Incentive Activities.

Q: What do I need to do to earn the $30 Live Life Well Incentive in 2022?
A: You must complete ALL THREE of the Live Life Well Incentive Activities in order to earn ANY incentive.
1) Complete a State-sponsored health screening;
2) Self-report that you are nicotine free or have completed an alternative as required (see Nicotine Free section); and
3) Self-report that you have completed an Eligible Provider Visit.  Visit www.myactivehealth.com/som to self-report. See the following question for applicable timelines. 

Q: What is the timeline for completing Live Life Well Incentive Activities to earn a Live Life Well Incentive?
A: All Live Life Well Incentive Activities must be completed between November 1, 2020 and October 31, 2021.  It is highly recommended that you complete your activities early in the year.  Health screening appointments near the end of the year are typically full and waiting may result in no appointments being available.  If you want your incentive to appear in the benefits enrollment site during Open Enrollment, please be sure to complete all your activities prior to September 1, 2021.  October 31, 2021 is the last day to complete and self-report all activities. 

Q:  When will I receive my Live Life Well (LLW) Incentive?
A:   The LLW Incentive will be applied toward each month’s required benefit contribution for the Plan Year FOLLOWING the year that you completed your LLW Incentive Activities starting in January.  So, if you completed your LLW Incentive Activities in 2021, then you will receive the LLW Incentive as $30 off each month’s required contribution in 2022.  Active employees will see the LLW Incentive applied toward the benefit contributions withheld from their bi-weekly paychecks and retirees will see the LLW Incentive applied towards their monthly contributions.

Q:  When does my Live Life Well Incentive expire?
A:  The Live Life Well Incentive will be applied to all monthly contributions required for the Plan Year (January through December), and will expire the last day in December.

Q:  I’m a retiree on the State Plan.  How does the Live Life Well Incentive apply to me?
A:  This Live Life Well Incentive works the same for retirees as it does for active employees. Since retirees are not eligible for the employer contribution (State Share) and they are required to pay the full monthly contribution, they will see a reduction in the amount they pay each month.

Q: My spouse or I am covered by the State Plan and by Medicare.  How does this affect the Live Life Well Incentive, including access to State-sponsored health screenings and other Live Life Well Incentive requirements?
A:  Retirees covered by Medicare are eligible to earn the Live Life Well Incentive. If you and/or your spouse/domestic partner are covered by Medicare and the State Plan, the Live Life Well Incentive applies the same as described in the rest of this section with one difference, Medicare retirees may ONLY access the Montana Health Center for State-sponsored health screenings and flu shots. Medicare retirees and/or Medicare spouses must see their regular doctor for routine physical exams and all other medical needs, including the Eligible Provider Visit.  

Q: I have a dependent over 18 on the plan.  Are they eligible?
A: Based on federal agency guidance, dependent children are not eligible to earn the Live Life Well Incentive.  Although dependents are not eligible to participate in the Live Life Well Incentive Program, they do have access to all applicable benefits, including a State-sponsored health screening, wellness programs, health coaching, etc. 

Q: I’m pregnant.  How does this affect how I earn the Live Life Well Incentive? 
A: We want pregnant women to participate IF the Live Life Well Incentive Activities are right for them!  Please consult with your provider about the required Live Life Well Incentive Activities.  If you are pregnant and there is a medical reason you cannot complete a State-sponsored health screening, then an exception may be available to you.  Please contact HCBD for more information.  Some pregnant women find some lab results (not all) are different during pregnancy.  Make sure to follow up with your provider about your results, which may be completely normal given your condition. We highly recommend all pregnant women on our plan participate in the Allegiance Maternity Management program.  This program is designed to help you and your baby stay healthy during your pregnancy.  Click here for more information about Prenatal Benefits available to you including the Allegiance Maternity Management Program: http://benefits.mt.gov/Live-Life-Well/Prenatal-Program. 

Q: I’m Joint Core.  How does the Live Life Well Incentive apply to me?
A:  Covered Plan Members (employees, retirees, legislators, COBRA participants, and their spouses/domestic partners covered by the State Plan) may earn a Live Life Well Incentive. Based on federal agency guidance, dependent children, regardless of their age, are not eligible to earn an incentive.  Dependent children may still participate in Live Life Well Activities, but are not eligible to earn a Live Life Well Incentive. That means the maximum possible incentive for a joint core family is $60 ($30 for the primary Plan Member and $30 for the partner Plan member).

Q: I am newly hired/rehired during the plan year.  How does the Life Life Well Incentive apply to me?
A: The Live Life Well Incentive requirements are the same for you as for every other eligible Plan member.  If you are hired between September 1, 2021 and October 31, 2021, the timeframe for you to earn the Live Life Well Incentive is short so you must act quickly to have an chance to complete the required Live Life Well Incentive Activities. 

  1. Follow the enrollment process outlined in your new hire packet and enroll in benefits as soon as possible.  It takes two days after completing your online enrollment before you will be able to schedule an appointment for your State-sponsored health screening appointment. 
  2. Schedule your appointment and complete a State-sponsored health screening by October 31, 2021.  Please note there is no guarantee that an appointment will be available.  Health screening schedules are often completely filled in September and October.
  3. Self-report that you are nicotine free or have completed an alternative as required (see Nicotine Free section) AND self-report that you have completed an Eligible Provider Visit.  To self-report, visit www.myactivehealth.com/som.  You will need to make an account using your personal information exactly as it appears on your Allegiance ID card.  It takes one month after completing your online enrollment before you will be able to create and account and self-report your Nicotine Free and Eligible Provider Visit at www.myactivehealth.com.  If you complete your enrollment October 1 or after, you will be unable to set-up an account and self-report your Live Life Well Activities on MyActiveHealth.  Contact HCBD right away for an alternative self-reporting method.

If you do not complete your online benefits enrollment, log in to the CareHere system, make a health screening appointment, complete a State-sponsored health screening, self-report that you are nicotine free or have completed an alternative, and self-report completion of an Eligible Provider Visit by October 31, 2021, you will not be eligible to earn the incentive for the 2022 Plan Year.  Please preview the requirements and be ready to participate in the Live Life Well Incentive Program the following incentive year.

Q:  What happens if I terminate employment or retire from the State of Montana?
A:  When a Plan Member terminates their benefits (for whatever reason) the Live Life Well Incentive ends (unless the member is re-hired by the State in the same Plan Year). There is no cash reimbursement for the Live Life Well Incentive for any remaining months in the Plan Year. If a person retires but continues their coverage under the State Plan, the Live Life Well Incentive will apply to their retiree benefits. 

Q: What happens to my Live Life Well Incentive if I terminate employment with the State of Montana and elect to continue State Plan coverage under COBRA? 
A: The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives employees and their families who lose their health benefits the right to choose to continue group health benefits for limited periods of time under certain circumstances or life events. The Live Life Well Incentive will apply toward the required COBRA medical contributions for Plan Members who have elected to continue State Plan coverage as a COBRA participant. 

Q: I terminated my position with the State of Montana, but now I have returned in another position or with another agency.  Will I still get my Live Life Well (LLW) Incentive?
A:  Yes, the LLW Incentive will still apply if an employee terminates and then re-enrolls in the State Plan, during the same Plan Year. The LLW Incentive will automatically be applied upon your re-enrollment on the State Plan, however you can contact HCBD at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; orbenefitsquestions@mt.gov if you have any questions.  

Q: My eligible spouse/domestic partner completed Live Life Well Incentive Activities in the previous Plan Year, but is no longer covered under my plan.  Will I receive their Live Life Well Incentive?
A:  If your spouse/domestic partner completed Live Life Well Incentive Activities in 2020, but is no longer on your plan in 2021, you will lose the Live Life Well Incentive they earned as of the date their State Plan coverage was terminated. 

Q: Is my Live Life Well (LLW) Incentive transferable to another policy?
A:  The LLW Incentive you earn will follow you in the event your eligibility on the State Plan changes, provided you are still enrolled on the State Plan.  For example, if you are covered as a spouse on the State Plan and then become a State of Montana employee and now have coverage under your own policy.  Your LLW Incentive would be removed from your spouse’s coverage and put on your own coverage.  The transfer of the LLW Incentive will happen automatically upon your enrollment on the other policy, however you can contact the Health Care & Benefits Division at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; orbenefitsquestions@mt.gov if you have any questions.  

Q: May I receive my Live Life Well Incentive in cash?
A:  No, the Live Life Well Incentive will be subtracted from the required monthly contributions for your enrollment in State Plan coverage and is not available in cash.

Q: How can I verify I am recieving the Live LIfe Well Incentive for the 2021 Plan Year?
A: For the current year (2021 Plan Year):
To verify if you are receiving the LLW Incentive for 2021, review your benefit contributions in the HCBD benefit enrollment system.    

  1. Go to www.benefits.mt.gov and click on the green “Existing Member Benefit Changes” button and login to the system. If you have not accessed the system and you are a first-time user you will need to register and create a user name and password.  If you are accessing the system via the State of Montana network, you will automatically enter the system without a user name or password.
  2. Click the drop-down arrow next to your name located in the upper right corner and select Open Enrollment Benefit Summary.

  1. The election information section will show the plans, dependent(s) covered and bi-weekly (for employees) and monthly (for retirees) contributions for 2021. 
  2. The LLW Incentive (if earned) is displayed under the Medical section. The LLW Incentive shown reflects the bi-weekly LLW Incentive (for active employees) and monthly LLW Incentive (for retirees). 

5. PLEASE NOTE: the system shows the LLW Incentive as a bi-weekly amount for employees, since it is taken out of a bi-weekly paycheck.  That means if one person earned the LLW Incentive, it would show as $15 ($15, twice per month (bi-weekly) is $30 per month).  If you and a spouse/domestic partner earned the LLW Incentive, it would show up as $30 ($30 two times per month (bi-weekly) is $60 per month).  If your LLW Incentive was not applied properly, contact our office immediately.

Q: I need an exception or accommodation to participate in the Live Life Well Incentive Program.  What should I do?
A: The State Plan offers the incentive program to all plan members and their enrolled spouse/domestic partner.  If you think you may be unable to meet a standard of the incentive program, you may qualify for an alternative program or different means to earn the incentive. You must contact the Health Care & Benefits Division (HCBD) as soon as possible at (800) 287-8266, TTY (406) 444-1421, or email benefitsquestions@mt.gov.  We will work with you (and if you wish, your doctor) to design a program with the same incentive that is right for you.  We will maintain the privacy of your personally identifiable health information. Medical information that personally identifies you and that is provided through the incentive program will not be used to make decisions regarding your employment. Your health information shall only be disclosed to carry out specific activities related to the incentive program (such as responding to your request for a reasonable accommodation). You will not be asked or required to waive the confidentiality of your health information to participate or to receive an incentive. Anyone who receives your information for purposes of providing you services through the incentive program will abide by the same confidentiality requirements.  We securely maintain all electronically stored medical information we obtain through the incentive program, and will take appropriate precautions to avoid a data breach. If a data breach does occur involving information you provided to us for the incentive program, we will notify you immediately. A copy of the Plan’s privacy notice is available on the HCBD website or by going tohttp://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf.   
 

State-sponsored Health Screening Questions

Q:  How do I sign up for a State-sponsored health screening?
A: Visit our website at http://healthcenter.mt.gov/Health-Screenings to learn how to make an appointment.

Q: How do I get my State-sponsored health screening if I don’t live near a Montana Health Center?
A: The Montana Health Centers have a traveling team of phlebotomists who will perform off-site health screenings in many Montana cities and towns. Visit http://healthcenter.mt.gov/Health-Screenings to see a schedule of off-site State-sponsored health screenings near you. 

Q: How should I prepare for my State-sponsored health screening appointment?
A: Appointments are required, so make your State-sponsored health screening appointment first.  Health screening appointments take about 20 minutes.  If you need to add additional labs, be sure to get the prescription/doctor’s orders for those (see the next two questions) and bring them with you to your screening.  Be sure to fast for 8-12 hours prior to your screening appointment.  No food or drink other than plain water or plain black coffee.  Be sure to drink plenty of plain water so you are well-hydrated.  After you’ve checked in for your health screening appointment, screening staff will do a height, weight, and blood pressure measurement.  You may request a waist circumference measurement if you like, it is not required.  Screening staff will also draw your blood.    

If you cannot attend your scheduled appointment for any reason, please be courteous and cancel your appointment as soon as you know you can’t make it.  Please do not schedule multiple appointments.

Q: What labs and vitals are included?
A: Lab tests included in every State-sponsored health screening are: Lipid Profile, Complete Metabolic Panel (CMP), and Complete Blood Count (CBC).  A State-sponsored health screening does NOT include a nicotine (cotinine) test, nicotine status must be self-reported as part of earning the Live Life Well Incentive.  A health screening visit also includes a height and weight measurement, waist circumference (upon a member’s request), and a blood pressure reading. 

Q: Can I have additional lab tests performed at the same time my State-sponsored screening is completed?
A: If you bring a prescription/doctor order with you to your screening appointment – only certain tests are available depending on where you attend your State-sponsored health screening. 
At off-site health screening events (i.e. events that take place outside of a health center) there are three additional tests that may be performed IF you bring a prescription/doctors order with you to your screening: an HbA1c; a PSA; and/or a thyroid test. No other tests are available at the off-site health screening events even with a prescription. 
At the health centers, most additional lab tests can be combined with a health screening IF you bring a prescription/doctors order with you to your screening. 

Q: How do I access my State-sponsored screening results?
A: You can receive your State-sponsored screening results online or as a paper copy mailed to you.  All members are automatically defaulted to receive ONLY an online copy.  You can modify your preferences for receiving lab test results by logging into www.carehere.com, and click on “Profile.”  Scroll to the “Contact Information,” and select your preference under “Lab Delivery.”
You can access online results within 2-3 days following your lab draw by following these instructions.  To find the results of all the tests completed at the health screening online, log in to www.carehere.com, click on “Health and Wellness,” then “Labs.”  Select “Download Lab Insight” for full State-sponsored health screening packet including graphs, or “Download Lab Summary” for the abbreviated 2-page version.      
If you do not receive your results as requested and would like a printed report, please contact the Montana Health Center by calling (855) 200-6822.

Q:  I had an appointment and completed my yearly check-up/labs with my primary care doctor.  Will this count as the required State-sponsored health screening?
A: No, you must attend one of the State-sponsored health screenings offered by the Montana Health Centers to be eligible for the incentive. This is required as there is currently no way for the State Plan to keep track of individual members getting health screenings at locations other than the Montana Health Centers.

Additionally, the same services received at your doctor’s office are more expensive for you and more expensive for the State Plan, which impacts us all financially. We recommend all members follow-up with their health care provider after completing a State-sponsored health screening by taking the results to a regular doctor’s appointment so that labs do not need to be repeated, thus avoiding incurring additional expenses for yourself and the State Plan.

Lastly, State-sponsored health screenings provide a valuable way for members to manage their own health, by putting the same health information in their hands year after year.  This provides an excellent way to establish baselines and follow trends in their personal health and build positive relationships with their health care providers.

Q: I am pregnant.  Should I fast for my labs?
A: Some pregnant women should not fast for 10 hours, even if most of those hours are spent sleeping.  Consult with your provider for any concerns you may have, and follow their advice.  If you choose to attend a State-sponsored health screening without fasting, make sure you notify the phlebotomist that you are pregnant and have chosen not to fast.  If there is a medical reason you cannot complete a State-sponsored health screening, then an exception may be available to you.  Please contact HCBD for more information.

Q: How is the information gathered during this process used?
A: Any personal health information gathered as part of earning a Live Life Well Incentive is protected by and will be treated consistent with the HIPAA Privacy and Security Rules.  A copy of the Plan’s privacy notice is available upon request by calling (800) 287-8266,TTY (406) 444-1421, or on the HCBD website at http://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf

Q: How is the health assessment questionnaire different from a State-sponsored health screening?
A: The health assessment questionnaire is often confused with the State-sponsored health screening, but it is not the same thing.  A State-sponsored health screening is a blood draw and vitals check, as described previously in this document.  A health assessment questionnaire is a series of questions about your health.  Completion of a health assessment questionnaire is not required for 2021.  However, you have access to two different health assessment questionnaires.  The first is at the same time as your State-sponsored health screening.  These questions are asked by the Montana Health Centers (who are performing the State-sponsored health screening for you) to assist if you choose to visit a Montana Health Center in the future.  Though it asks questions about nicotine use, it is not the same as self-reporting nicotine free. These questions are voluntary and NOT part of the State-sponsored health screening.
An additional health assessment questionnaire is available on the MyActiveHealth portal, which is also where you will self-report and/or check the status of your Live Life Well Incentive Activities.  Please note that the health assessment questionnaire available on the MyActiveHealth portal is different than self-reporting in the portal to earn the Live Life Well Incentive.  You can access the portal at www.myactivehealth.com/som.  Once logged in, to access the health assessment, hover over “Records,” then click on “Health Assessment.”  To access the self-reporting to earn the Incentive, click on “Rewards.”

Nicotine Free Questions

Q: What constitutes Nicotine Free?
A: Nicotine Free – must be self-reported – see instructions under “How do I self-report my Live Life Well Incentive Activities,” below.

  • You are nicotine free if you have never used nicotine, have quit using nicotine, or infrequently use nicotine (less than 4x per month).
  • You are nicotine free if you are currently using nicotine but HAVE completed an eligible alternative (nicotine cessation program or a nicotine counseling session with a medical provider) during the past 12 months.

Q: What constitutes a Nicotine User?
A: You are a nicotine user if you are currently using nicotine and HAVE NOT completed an eligible alternative (nicotine cessation program or a nicotine counseling session with a medical provider) during the past 12 months. 

Q: Where can I get information about nicotine cessation programs?
A:  Visit benefits.mt.gov under the “Live Life Well” pull-down menu, and then under “Wellness Programs,” or go directly to http://benefits.mt.gov/NicotineCessation.

Q: What is a nicotine education session?
A: A nicotine education session is an appointment with your primary care provider specifically for the purpose of discussing your nicotine status.  If you schedule an appointment expressly for this purpose at a participating provider, there is no additional out-of-pocket cost for this appointment if you see a participating provider.

Q: What happened to the nicotine blood test?
A: Each State of Montana Agency has been called upon to reduce expenses wherever possible.  Since there was little difference in the results when our members self-reported their nicotine status in 2015 versus when a blood test was completed in 2016/2017, the State Plan made the decision to eliminate the blood test included with the health screening in order to save State Plan money.

Q: How do I self-report my Live Life Well (LLW) Incentive Activities (including nicotine status)?
A:  To qualify for the LLW Incentive, you must complete and self-report all three LLW Incentive Activities by October 31, 2021.

  1. Visit www.myactivehealth.com/som. If you are new to the site, you will need to make an account using your personal information exactly as it appears on your Allegiance ID card. Click on “Rewards” at the top right of the screen to check and report your 2021 LLW Incentive Activities. As of November 1, 2020, if you want to check what you have earned towards an LLW Incentive on your benefit contributions that will begin on January 1, 2021, you will need to click on “Rewards,” and then scroll down to “Past Rewards."  LLW Incentive Activities self-reported under My Rewards from November 1, 2020 through October 31, 2021 will count towards an LLW Incentive that will begin in 2022.
  2. You must self-report your Nicotine Status by clicking “Learn More” in the Nicotine Free section. You will select EITHER the check box indicating you are nicotine free OR enter a program name (either Nicotine Cessation Program or Nicotine Education Session) and enter the date that you have completed the eligible alternative.  Click “Save” at the bottom of the section.
  3. You must self-report completion of an Eligible Provider Visit by clicking “Learn More” in the Provider Visit section. Then enter the name of your provider and the date you completed your visit and click "Save" at the bottom of the section.
  4. Your health screening will be loaded automatically into the MyActiveHealth website.  It takes a month after your State-sponsored health screening is completed for it to appear in the MyActiveHealth system. Once all three LLW Incentive Activities are showing as complete you will earn your LLW Incentive.
  5. Call MyActiveHealth at (855) 206-1302 for help with your account or using the website.

Q: Can I refuse to self-report my nicotine status/completion of an alternative and still earn the rest of my Live Life Well Incentive?
A: No, along with completing a State-sponsored health screening and self-reporting that you have completed an Eligible Provider Visit, you must self-report if you are nicotine free or have completed an alternative (as described previously) in order to earn the Live Life Well Incentive.

Q: How will my confidential information be shared with HCBD so they may administer my Live Life Well Incentive correctly?
A: Any personal health information gathered as you earn the Live Life Well Incentive Program protected by and will be treated consistent with the HIPAA Privacy and Security Rules.  A copy of the Plan’s privacy notice is available by request by calling (800) 287-8266 or on the HCBD website athttp://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf.   

Eligible Provider Visit Questions

Q: What is an Eligible Provider Visit?
A: An Eligible Provider Visit is an annual physical examination appointment with a medical provider.  This is not an acute or urgent care visit (i.e. cold, flu, or injury), it is an annual checkup.  Any kind of medical provider is acceptable, from a nurse practitioner to a specialist, depending on who is most appropriate for your health needs.  Choose a medical provider (such as a Montana Health Center provider) that best fits your needs. 

  • This visit will include a complete physical examination based on your age, gender, and other factors. 
  • This visit should include a discussion of your health screening results.  Please bring them along so your provider can review the results with you during the appointment. 
  • During the visit, your provider may renew your prescription for medication you take every day.
  • During the visit, be prepared to talk with your provider about any health concern or needs you have.  Your provider can refer you for behavioral health, counseling, physical therapy, specialists, and more.
  • Keep in mind that your regular benefits apply to this visit and any additional services beyond the provider’s time may incur extra expense.  Remember, if you are in a Montana Health Center area, all services provided at the health center are at no additional charge!


Q: How do I self-report my Live Life Well (LLW) Incentive Activities (including my Eligible Provider Visit)?
A:  To qualify for the LLW Incentive, you must complete and self-report all three LLW Incentive Activities by October 31, 2021.

  1. Visit www.myactivehealth.com/som. If you are new to the site, you will need to make an account using your personal information exactly as it appears on your Allegiance ID card. Click on “Rewards” at the top right of the screen to check and report your 2021 LLW Incentive Activities. As of November 1, 2020, if you want to check what you have earned towards an LLW Incentive on your benefit contributions that will begin on January 1, 2021, you will need to click on “Rewards,” and then scroll down to “Past Rewards."  LLW Incentive Activities self-reported under My Rewards from November 1, 2020 through October 31, 2021 will count towards an LLW Incentive that will begin in 2022.
  2. You must self-report your Nicotine Status by clicking “Learn More” in the Nicotine Free section. You will select EITHER the check box indicating you are nicotine free OR enter a program name (either Nicotine Cessation Program or Nicotine Education Session) and enter the date that you have completed the eligible alternative.  Click “Save” at the bottom of the section.
  3. You must self-report completion of an Eligible Provider Visit by clicking “Learn More” in the Provider Visit section. Then enter the name of your provider and the date you completed your visit and click "Save" at the bottom of the section.
  4. Your health screening will be loaded automatically into the MyActiveHealth website.  It takes a month after your State-sponsored health screening is completed for it to appear in the MyActiveHealth system. Once all three LLW Incentive Activities are showing as complete you will earn your LLW Incentive.
  5. Call MyActiveHealth at (855) 206-1302 for help with your account or using the website.

Q: What proof do I need that I completed an Eligible Provider Visit?
A: A random sample of members may be required to provide verification of the Live Life Well Incentive Activities they self-reported. If you or your spouse/domestic partner is selected for the sample, you must fax, mail or email the requested documentation to HCBD. It is a good idea to gather the information as you complete Live Life Well Incentive Activities and keep it in case you are selected for verification. For example, obtain and keep the following:

  • A provider’s note verifying your appointment date for health coaching or a form that shows you have completed a qualifying program; or,
  • A print-out of your completed appointment from the Montana Health Center or your provider’s office;
  • An Explanation of Benefits (EOB) showing the date of the visit; or, Another form of acceptable verification as determined by HCBD.
  • If verification is asked of you, HCBD will work with you to find acceptable documentation.

Q: Why did you change from Next Step Activities to an Eligible Provider Visit as part of earning a Live Life Well Incentive?
A: HCBD worked closely with the Wellness Committee to evaluate the Live Life Well Incentive Program.  The Wellness Committee was founded in 2019 and includes representatives from nine State agencies.  The committee reviewed feedback from State Plan members, surveys, State of Montana employee values, health screening data, incentive programs from other states and organizations, and more.  State Plan members value the Live Life Well Incentive but wanted it to be simplified and applicable to their own health.  We listened!  The new structure includes the valued State-sponsored health screening and simplifies the Next Step Activities down to our most popular Next Step Activity – an Eligible Provider Visit.

Q: What happened to the Next Step Activities?
A: Nothing!  All the programs and benefits that were available to you as a “Next Step Activity” continue to be available.  They are just not a part of the Live Life Well Incentive.  You may still access all these benefits.  You can find a summary of the Wellness Program Benefits here: www.benefits.mt.gov/livelifewell.  

Q: I need an exception or accommodation to participate in the Live Life Well Incentive Program.  What should I do?
A: The State Plan offers the incentive program to all plan members and their enrolled spouse/domestic partner.  If you think you may be unable to meet a standard of the incentive program, you may qualify for an alternative program or different means to earn the incentive. You must contact the Health Care & Benefits Division (HCBD) as soon as possible at (800) 287-8266, TTY (406) 444-1421, or email benefitsquestions@mt.gov.  We will work with you (and if you wish, your doctor) to design a program with the same incentive that is right for you.  We will maintain the privacy of your personally identifiable health information. Medical information that personally identifies you and that is provided through the incentive program will not be used to make decisions regarding your employment. Your health information shall only be disclosed to carry out specific activities related to the incentive program (such as responding to your request for a reasonable accommodation). You will not be asked or required to waive the confidentiality of your health information to participate or to receive an incentive. Anyone who receives your information for purposes of providing you services through the incentive program will abide by the same confidentiality requirements.  We securely maintain all electronically stored medical information we obtain through the incentive program, and will take appropriate precautions to avoid a data breach. If a data breach does occur involving information you provided to us for the incentive program, we will notify you immediately. A copy of the Plan’s privacy notice is available on the HCBD website or by going tohttp://benefits.mt.gov/Portals/59/Documents/hipaa%20notice.pdf.   

Q: My question was not answered here or was not answered completely. Who should I contact?
A: For any other questions, please contact HCBD at (406) 444-7462; (800) 287-8266; TTY (406) 444-1421; orbenefitsquestions@mt.gov.