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About HCBD

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The Health Care and Benefits Division (HCBD) is a division within Department of Administration. HCBD manages the benefits for the State of Montana Benefit Plan (State Plan). Click here to meet the staff in our division.

The State of Montana Benefit Plan (State Plan) is self-funded. This might be a little different than the “insurance” you’re used to.

Traditional Insurance
With traditional insurance, you pay an insurance company a monthly premium and if you go to the doctor or hospital, that company pays some of the cost. The company you pay decides what’s covered and how much you pay out-of-pocket. They also accept all the liability in case you have a big claim like cancer or a heart attack.

The Self-Funded State Plan
Your State Plan coverage is paid for by your monthly contributions and taxpayer funded State Share. The State:
  • Decides what’s covered in accordance with state and Federal law;
  • Sets the monthly rates and out-of-pocket costs; and
  • Carries the liability for all 33,000 members of the State Plan.
Our Third-Party Administrators (TPAs) and Vendors
With 33,000 members state-wide, the State needs a little help. That’s why we contract with outside companies to processes our claims. We also rely on these companies for their expertise and cost saving contracts.
Our TPAs include:
  • Allegiance - Medical, Vision and Vision hardware, Flexible Spending Accounts
  • Delta - Dental
  • URx - Prescriptions
We also pay a few other companies for some services:
  • CareHere manages the Montana Health Centers
  • The Standard provides fully insured life, accidental death and dismemberment and long term disability insurance options.
The Bottom Line
Because it’s your money and taxpayer dollars that fund the State Plan, we all have to work together to be good health care consumers. You can do that by:
  • Reading the emails and mail sent home by Health Care & Benefits and visiting www.benefits.mt.gov on a regular basis and
  • Taking good care of your health by engaging in Live Life Well programs.

HCBD Goals and Objectives
Mission, Vision, Values

Meet HCBD
Health Care and Benefits Division
100 N Park Ave Suite 320
PO Box 200130; Helena, MT 59620-0130
benefitsquestions@mt.gov
Phone: (406) 444-7462 / (800) 287-8266;
Hearing Impaired TTY (406) 444-1421; Fax: (406) 444-0080

Telephone numbers listed are direct extensions. If you are calling (800) 287-8266, press 1 then the last four digits of the staff member's number.

Name
Title
Phone
Marilyn Bartlett Director Administrator 444-2553
Amy Jenks Operations Bureau Chief 444-2528
Amber Thorvilson Financial Manager 444-2604
Shelly Mathews Accounting Tech 444-2454
Sheri French Program Integrity Auditor 444-3811
Nancy Lightner Program Integrity Auditor 444-9123
 
Medical Management
 
Erica Lewis Clinical Operations Manager 444-2510
Kim Pullman Wellness Program Manager 444-3809
Sherri Rickman Medical Case Manager 444-6105
 
Production Management
 
Amanda Burkhart Communications Manager 444-3860
Melanie Denning Health Officer/VEBA 444-3745
 
Service Management
 
Jackie Dunbar Service Team Manager 444-0380
Dennis Bohlman Benefits and Eligibility Team Lead 444-0173
Charlotte Hafer Administrative Specialist 444-3551
Crystal Gray Benefit Specialist 444-0175
Michelle Herren Benefit Specialist 444-3872
Rhonda Robertson Benefit Specialist 444-1854
 
Workers' Compensation Management
 
Lance Zanto Bureau Chief 444-5689
Matt Chambers Return to Work Specialist 444-7016
Lisa Brooks Safety and Loss Control 444-0122