Contact Information
Health Care and Benefits Division
100 N Park Ave Suite 320
PO Box 200130
Helena, MT 59620-0130
Phone - (406) 444-7462/(800) 287-8266
TTY - (406) 444-1421
Fax - (406) 444-0080
For claim inquiries, general questions, specific benefit coverage and first level appeals, please contact the plan administrator.
For specific questions related to your benefits, please review the list of topics and contacts below or email your question to benefitsquestions@mt.gov.
The following is a list of who handles each issue in the Health Care and Benefits Division. Telephone numbers listed are direct extensions; if you are in Helena, precede each extension with 444. If you are calling from the toll-free number, press 1, and then the staff member's extension.
- Appeals on medical contract or exceptions - John Thomas, 3849, e-mail
- Claims/Benefits issues for any of the medical plans - plan administrator
- COBRA issues -Amber Sark, 0175, e-mail
- Dependent coverage, adding or deleting - Amber Sark, 0175, e-mail
- Flexible Spending Accounts - Michele Jones, 1854, e-mail
- Forms and packet requests - Charlotte Hafer, 2044, e-mail
- Healthy for Life Programs - Kim Pullman, 3809, e-mail
- Health Screenings - Kim Pullman, 3809, e-mail
- Leaves of absence - Michele Jones, 1854, e-mail
- Life Insurance applications - Michele Jones, 1854, e-mail
- Long-Term Care - UNUM Life Insurance Co., (800) 227-4165
- Medical Case Management - Debra Rapaport, 2528, e-mail or Sherri Rickman, 6105 e-mail
- Prescription drug issues (including preauthorizations or overrides) - Randi Carter, 3872, e-mail
- Publication issues - Charlotte Hafer, 2044, e-mail
- Retirement issues - Amber Sark, 0175, e-mail
- Sick Leave Fund/Direct Grants- Charlotte Hafer, 2044, e-mail
- Voluntary Employee Benefit Associations (VEBA) - Melanie Denning, 3745, e-mail
- Worker's Compensation Program - Lance Zanto, 5689, e-mail
- Safety and Loss Control Specialist, Stephanie Grover, 0122, e-mail
- Early Return to Work Specialist, Joe Hamilton, 7016, e-mail
