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Contact Information

You can e-mail messages about any concern to benefitsquestions@mt.gov, or call a staff member from the list below. Our phone number in Helena is 444-7462; outside the Helena area, dial 1-800-287-8266.

NOTE:
PLEASE CONTINUE TO SEND ALL FORMS, INCLUDING;
  • ENROLLMENT/CHANGE
  • FLEXIBLE SPENDING
  • STANDARD LIFE INSURANCE
  • ALL PREMIUM PAYMENTS
  • ALL ANNUAL CHANGE DOCUMENTS (INDIVIDUAL BENEFIT STATEMENTS, DECLARATION OF TAX STATUS AND CONFIRMATION OF BENEFITS)

    TO:
    STATE HUMAN RESOURCE DIVISION
    MITCHELL BLDG ROOM 125
    PO BOX 200127
    HELENA, MT 59620-0127
    FAX: 406-444-0703

Our address is:
Health Care and Benefits Division
100 N Park Ave Suite 320
PO Box 200130
Helena, MT 59620-0130
Phone- 406-444-7462/1-800-287-8266
Fax - 406-444-0080

The following is a list of who handles each issue in the Health Care and Benefits Division/State Personnel Division.

For claim inquiries, general benefit questions, specific benefit coverage and first level appeals, please contact the plan administrator.

Telephone numbers listed are direct extensions; if you are in Helena, precede each extension with 444. If you are calling from the toll-free number, press 1, and then the staff member's extension.

  • Appeals on medical contract or exceptions - Jackie Dunbar, 0380,
    e-mail
  • Claims/Benefits issues for any of the medical plans - plan administrator
  • COBRA issues -Randi Carter (State Human Resource Division), 3872, e-mail
  • Dependent coverage, adding or deleting - Jeanette Afdahl (State Human Resource Division), 3886, e-mail
  • Flexible Spending Accounts - Michele Jones (State Human Resource Division), 1854, e-mail
  • Forms and packet requests - 2044, e-mail
  • Health Screenings - Kim Pullman, 3809, e-mail
  • Leaves of absence - Michele Jones (State Human Resource Division), 1854, e-mail
  • Life Insurance applications - Michele Jones (State Human Resource Division), 1854, e-mail
  • Long-Term Care - UNUM Life Insurance Co., 1-800-227-4165
  • Medical Case Management - Denise Sheehy, 2528 e-mail , Sherri Rickman, 3853 e-mail, or Cathy Reagor, 6105 e-mail
  • New employee concerns/options - Michele Jones (State Human Resource Division), 1854, e-mail
  • Prescription drug issues (including preauthorizations or overrides) -
    Jessica Jones, 0173, e-mail
  • Publication issues - Jessica Jones, 0173, e-mail
  • Retirement issues -7462
  • State Daycare - Little Folks Daycare/Preschool, 443-7249
  • Sick Leave Fund/Direct Grants- Jessica Jones, 0173, e-mail
  • Voluntary Employee Benefit Associations (VEBA) - Melanie Denning, 3745, e-mail
  • Wellness Programs - Kim Pullman, 3809, e-mail
  • Well on the Way - Jackie Dunbar, 0380, e-mail, fax 444-0254
  • Why Weight - Jackie Dunbar, 0380, e-mail, fax 444-0254
  • Worker's Compensation Program - Lance Zanto, 5689, fax 444-2629,
    e-mail
  • Saftey and Loss Control Specialist, 7462
  • Early Return to Work Specialist, Paige Tabor, 3860, e-mail